A plush that talks should also last. Here is exactly what we promise, for how long, and what to do if something goes wrong.
01What is covered
One year from the date of delivery, <TODO legal entity name> warrants that your Squish & Wish plush and its voice pod will be free from defects in materials and workmanship under normal household use. If they are not, we will repair or replace them, or refund you, at no charge.
This Limited Warranty covers, for 12 months from the day the plush is delivered to you:
- the voice pod — the speaker, electronics, battery and USB-C port — including a battery that no longer holds a useful charge;
- the plush shell — seams, stitching, fur, embroidered features and the pod pocket zipper;
- the USB-C cable supplied in the box.
It applies to the original purchaser and to anyone who receives the plush as a gift from the original purchaser, for products bought from Squish & Wish or an authorized reseller and used in the United States.
02What is not covered
- Normal wear — fur that flattens or pills, colours that soften with washing and love.
- Damage from accident, misuse, or use contrary to the Safety Information: washing with the pod inside, submersion, chewing, pets, opening or modifying the pod, using a damaged or non-standard power source, exposure to heat or fire.
- Damage caused by a repair or modification not performed by us.
- Cosmetic damage that does not affect how the product works.
- Problems caused by your Wi-Fi network, internet service, phone, or by the Club membership not being active — those are not defects in the product.
- Products with the tracking label removed or altered, or bought second-hand from anyone other than an authorized reseller.
03How to make a claim
- Email help@squishandwish.com with “Warranty” in the subject, your order number (or the code on the plush’s tag), what is wrong, and a photo or short video if it helps.
- We reply within 2 business days. Often we can fix a pod problem remotely; if not, we send a prepaid label.
- Ship the plush (or just the pod, if we say so) to us. We cover shipping both ways within the United States.
- Within 10 business days of receiving it we will, at our choice, repair it, replace it with a new or refurbished equivalent, or refund the purchase price. Replacement parts and products are covered for the remainder of the original warranty period or 90 days, whichever is longer.
Please unlink the plush from your account in the app before sending it in, and remove anything personal from the box.
04Using other cables and chargers
You may use any standard USB-C cable and certified 5 V USB power source; doing so does not void this warranty. Damage that is actually caused by a defective or non-standard cable or charger is not covered.
05Limitations
This Limited Warranty is your exclusive remedy for a defective product. Any implied warranty, including the implied warranties of merchantability and fitness for a particular purpose, is limited in duration to the 12-month term of this Limited Warranty. <TODO legal entity name> is not liable for incidental or consequential damages resulting from a breach of this or any implied warranty.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Nothing in this Limited Warranty limits the 30-day return right in our Shipping & Returns policy, or any right you have under law that cannot be limited.
06Warrantor
<TODO legal entity name>
<TODO business street address>
help@squishandwish.com