Squish&Wish
Squish & Wish · legal

Policies, plainly.

Everything we promise about your data, your order, your membership and the plush itself — written to be read. All documents last updated November 6, 2026.

Policies

Privacy PolicyWhat Squish & Wish collects, what the plush itself does and doesn't collect, how long we keep it, and the rights you have over it.ReadTerms of ServiceThe agreement that covers your account, the plush you pre-order, the messages you send, and the Squish & Wish app and website.ReadMembership TermsHow the Squish & Wish Club membership is billed, renews, and is cancelled — monthly or yearly, on the web or in the app.Read

Buying a plush

Shipping & ReturnsPre-order timing, US-only shipping, cancelling before your plush ships, and our 30-day free return policy.ReadLimited WarrantyThe one-year limited warranty on the Squish & Wish plush and its voice pod, and how to make a claim.Read

The product

Safety InformationAge guidance, charging and battery care, washing, cords, and how to report a safety concern about a Squish & Wish plush.Read

Support

Accessibility StatementOur commitment to WCAG 2.1 AA across the Squish & Wish website and app, known limitations, and how to reach us.ReadContact UsHow to reach Squish & Wish for help, orders, safety, privacy and press — and how quickly we reply.ReadDelete Your AccountHow to permanently delete your Squish & Wish account from the app, on the web, or by email — and exactly what is erased and what is kept.Read

Escape Ventures LLC · 1410 Palisade Ave #204, Union City, NJ 07087 · help@squishandwish.com