Everything about how the Squish & Wish Club is billed, on one page — the same terms you see at checkout, with nothing hidden in the middle.
01The membership at a glance
- Price: $19.99 per month, or $180 per year ($15/month — save 25%). Prices in US dollars; sales tax may be added where required.
- Renews automatically at the end of each monthly or yearly period, at the then-current price, until you cancel.
- No free trial. You are charged when you join and at each renewal.
- Cancel any time — on the web at /app/subscription → Manage billing, or in the App Store / Google Play if you subscribed in the app. Your access continues to the end of the period you paid for.
- Separate from the plush. Nothing about the Club is charged when you buy a plush; you start it yourself when the plush arrives.
These Membership Terms are part of the Terms of Service. “Club” means the Squish & Wish Club membership offered by <TODO legal entity name>.
02What the Club includes
- Voice rendering & delivery
- Every message you send is rendered in the character voice you choose and delivered to your plush.
- Quota
- 120,000 character-credits each calendar month (UTC). A character spoken in Fast mode uses 1 credit; in Expressive mode, 2. Replays use the message’s characters at 1×. Annotation tags such as [whispers] are free. That is roughly 800 messages a month at a typical length. Unused credits do not roll over.
- Message length
- Up to 300 characters per message.
- Every voice
- All current character voices, and every new one the day it ships.
- Scheduling & replays
- Scheduled messages (once, daily, weekly), quick sends, and squeeze-to-replay.
- History
- 365 days of message history.
- Every plush
- One membership covers every plush linked to your account.
Without an active membership, the app will not send new messages (each plush gets one complimentary “hello” when it is first claimed — that is a welcome, not a trial). The plush keeps its last message and can still replay it.
03Billing and renewal
| Plan | Price | Billed | Renews |
|---|---|---|---|
| Monthly | $19.99/month | When you join, then every month on the same calendar day | Automatically, monthly |
| Annual | $180/year ($15/month) | When you join, then every year on the same date | Automatically, yearly |
- Web memberships are billed by Stripe to the payment method you enter at checkout. Before you pay, the checkout page shows the price, the billing period, that the membership renews automatically, and how to cancel; you confirm by completing the payment. You will receive an email receipt for every charge.
- App memberships (bought inside the iOS or Android app) are billed by Apple or Google to your App Store or Google Play account under their terms. Apple and Google — not Squish & Wish — handle those charges, receipts and refunds.
- Your membership is tied to your account, not to a plush, and there is one membership per account.
- Sales tax is added where required and shown before you confirm.
04Renewal reminders
- Annual plans: we email you between 15 and 45 days before each yearly renewal, stating the price, the renewal date, and how to cancel.
- Monthly plans: you receive a receipt for each monthly charge; the next renewal date is always visible at /app/subscription.
- Price changes: see section 6 — you always get at least 30 days’ notice before a higher price applies.
Reminders go to the email address on your account, so keep it current.
05How to cancel
You can cancel online, in the same place you signed up, without calling anyone:
- Joined on the web
- Sign in, open /app/subscription, choose Manage billing, then Cancel plan. You will see a confirmation immediately and receive a confirmation email.
- Joined in the iOS app
- iPhone Settings → your name → Subscriptions → Squish & Wish Club → Cancel. (Apple’s help: support.apple.com/HT202039.)
- Joined in the Android app
- Google Play app → profile → Payments & subscriptions → Subscriptions → Squish & Wish Club → Cancel. (Google’s help: support.google.com/googleplay/answer/7018481.)
- By email
- Write to help@squishandwish.com from your account email with “Cancel membership” in the subject. We will cancel a web membership within 2 business days and confirm by email. We cannot cancel App Store or Google Play memberships for you — only the store can — but we will point you to the right screen.
Cancelling stops the next renewal. You keep full access until the end of the period you already paid for, and you are not charged again. Deleting your account cancels a web membership for you; a store membership must still be cancelled in the store.
06Refunds
- Membership fees are generally non-refundable for partial periods: cancelling does not refund the current month or year, and unused credits are not refunded.
- Renewal grace: if you contact us within 14 days of a renewal charge on a web membership and no messages were sent in the new period, we will refund that charge in full.
- If we materially reduce the Club (section 7) or discontinue the Service, we refund the unused portion of any prepaid period.
- Where the law of your state requires a refund we will provide it.
- App Store and Google Play memberships are refunded by Apple or Google under their policies: reportaproblem.apple.com · Google Play refunds.
Refunds go to the original payment method and usually appear within 5–10 business days.
07Price changes
We may change the Club price. If we do, we will email you at least 30 days before the new price applies to you, and the new price takes effect at your next renewal after that notice. If you do not want to pay the new price, cancel before that renewal; if you do nothing, your membership renews at the new price. We never change the price mid-period.
08Changes to what the Club includes
The Club will grow — new voices, new characters, new features. We may also adjust the quota, message length or other limits; the current values are always shown on this page and in the app. If a change materially reduces what you get, we will email you at least 30 days in advance and you may cancel for a refund of the unused portion of your prepaid period.
09Failed payments
If a renewal payment fails, we will email you and retry over the following days. While a payment is past due your membership may pause — new messages will not send — until the payment succeeds or you update your payment method at /app/subscription. If we cannot collect after our retries, the membership is cancelled and you are not charged further.
10Fair use
The quota is the fair-use limit. Credits reset on the first of each calendar month (UTC); a message that does not fit in the remaining balance is not sent (and nothing is deducted) rather than partially sent. Memberships are for personal, household use; automated or commercial use, or sharing one membership across households, is not permitted and may result in suspension under the Terms of Service.
11Questions about billing
Email help@squishandwish.com — include the email on your account and, for web memberships, the receipt number. We reply within 2 business days. <TODO legal entity name>, <TODO business street address>.